Terms and conditions
Article 1. Who we are and scope of these terms
1.1 These general terms and conditions apply to all reservations, agreements and services of Giraffe Lodge B.V., established at Epenerbaan 1, 6291 NN Vaals, CoC number 99545837 (hereinafter: Giraffe Lodge).
1.2 In addition to these terms, the Dutch Hospitality Industry Standard Terms (UVH) of Koninklijke Horeca Nederland apply. In the event of a conflict between the two, these general terms and conditions shall prevail. The UVH can be consulted at khn.nl and will be sent upon request.
Article 2. Reservations
2.1 Reservations can be made online via our website (Zenchef), by telephone or by email. A reservation is confirmed once it has been acknowledged by Giraffe Lodge.
2.2 We kindly ask you to cancel or amend your reservation in good time if you are unable to attend, at least 24 hours in advance. You can cancel or amend via the link in the reservation confirmation or by telephone on 043 306 43 05.
2.3 For reservations of 8 or more guests, different arrangements regarding cancellation and a possible deposit may apply. These will be communicated at the time of booking and confirmed in writing.
2.4 Giraffe Lodge reserves the right to release the table if guests do not arrive within 15 minutes of the reserved time without prior notice.
2.5 In the event of a no-show for a group reservation or a reservation for which a deposit or set menu has been agreed, Giraffe Lodge may charge the costs specified at the time of booking.
Article 3. Groups, celebrations and private events
3.1 For private celebrations, events and group arrangements, the terms (date, number of guests, menu, price and cancellation conditions) are agreed in advance and recorded in a written quotation or confirmation. Those terms take precedence over these general terms and conditions.
3.2 The final number of guests must be communicated no later than 72 hours before the event. This number will serve as the minimum for invoicing purposes.
Article 4. Pricing and payment
4.1 All prices on the menu and website are in euros and include VAT. Obvious typographical errors are not binding on Giraffe Lodge.
4.2 Prices are subject to change. For confirmed arrangements, the price as stated in the confirmation applies.
4.3 Payment is due immediately after your visit, unless otherwise agreed in writing. We accept card payments and common payment methods.
4.4 For payment by invoice (only by prior written agreement), a payment term of 14 days applies.
Article 5. Allergies and dietary requirements
5.1 Please communicate any allergies and dietary requirements when making your reservation and in any case to our staff before placing your order.
5.2 Our dishes are prepared in a kitchen where allergens are present. Despite our care, cross-contamination cannot be entirely excluded. Allergen information is available from our service staff upon request.
Article 6. House rules
6.1 Guests are required to follow the instructions of our staff. Giraffe Lodge may refuse entry to or remove guests who cause a nuisance or violate house rules, without any right to a refund.
6.2 We do not serve alcohol to guests under the age of 18. Proof of age may be requested if in doubt.
6.3 Smoking is only permitted in the designated outdoor areas.
6.4 Pets are welcome (on a lead) on the terrace, unless otherwise indicated.
Article 7. Liability
7.1 Giraffe Lodge is not liable for loss, theft or damage to guests’ belongings, except in the case of intent or gross negligence on the part of Giraffe Lodge.
7.2 Use of the car park and grounds is at your own risk.
7.3 In all cases, the liability of Giraffe Lodge is limited to the amount paid out by its liability insurer in the case concerned, plus the applicable excess. Liability for indirect or consequential loss is excluded.
7.4 Nothing in these terms limits the liability of Giraffe Lodge for damage caused by intent or deliberate recklessness, or to the extent that liability cannot be excluded under the law.
Article 8. Gift vouchers
8.1 Gift vouchers issued by Giraffe Lodge are valid until the date stated on the voucher, or otherwise for the statutory period. Gift vouchers cannot be redeemed for cash.
Article 9. Complaints
9.1 We prefer to hear any complaint about our food, service or a reservation directly during your visit so that we can resolve it immediately. You may also submit a complaint within 14 days of your visit by emailing info@giraffelodge.nl. We will respond within 14 days.
Article 10. Applicable law
10.1 All agreements with Giraffe Lodge are governed by Dutch law. Disputes shall be submitted to the competent court in the Limburg judicial district, unless mandatory law prescribes otherwise.
10.2 Giraffe Lodge may amend these terms and conditions. The current version is always available on our website.